1. Introduction

1.1 Commitment to Privacy:

DubaiOTC is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices concerning the collection, use, storage, and protection of your personal information when you use our platform.

1.2 Scope:

This policy applies to all services offered by DubaiOTC, including our website, Telegram account, and any related services (collectively referred to as the 'Platform').

1.3 Consent:

By using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1.4 Changes to Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the bottom of this policy.

2. Data Collection

2.1 Personal Information:

a) Account Information:

• Full name
• Date of birth
• Email address
• Phone number
• Residential address
• Nationality
• Government-issued identification documents (e.g., passport, national ID)

b) Transaction Information:

• Transaction amounts
• Cryptocurrencies and fiat currencies involved
• Recipient information (wallet addresses, bank account details)
• Transaction dates and times
• Transaction status and history

c) Financial Information:

• Bank account details
• Credit/debit card information (stored securely with our payment processors)
• Source of funds information

d) Communication Information:

• Records of your interactions with our customer support team
• Feedback, queries, or complaints you make

2.2 Usage Information:

a) Device Information:

• IP address
• Browser type and version
• Operating system
• Device type and model
• Mobile device identifiers (e.g., IMEI number)

b) Log Data:

• Access times and dates
• Pages viewed
• Features used
• Clicks and navigation paths
• Search queries

c) Location Data:

• Approximate location derived from IP address
• Precise location (if permitted by your device settings)

2.3 Cookies and Similar Technologies:

We use cookies and similar tracking technologies to collect information about your browsing activities. These may include:

• Session cookies
• Persistent cookies
• Web beacons
• Pixel tags

You can manage your cookie preferences through your browser settings.

3. Data Usage

3.1 Purposes of Data Collection:

a) Service Provision:

• To facilitate cryptocurrency transactions
• To provide customer support
• To process payments
• To maintain and update your account

b) Verification and Security:

• To verify your identity
• To prevent fraud, money laundering, and other illegal activities
• To ensure the security of your account and our Platform

c) Improvement and Development:

• To analyze usage patterns and trends
• To improve our Platform's functionality and user experience
• To develop new features and services

d) Communication:

• To send transactional notifications
• To provide updates about our services
• To send promotional materials and newsletters (with your consent)
• To respond to your inquiries and support requests

e) Legal and Regulatory Compliance:

• To comply with applicable laws and regulations
• To respond to legal requests and prevent harm

3.2 Automated Decision Making:

We may use automated decision-making processes for:

• Transaction monitoring and fraud detection
• Customer due diligence and risk assessment
• Determining transaction limits

You have the right to request human intervention, express your point of view, and contest any decision made by automated means.

4. Data Storage

4.1 Security Measures:

a) Encryption:

• We use industry-standard encryption protocols (e.g., TLS/SSL) to protect data in transit.
• Sensitive data at rest is encrypted using strong algorithms (e.g., AES-256).

b) Access Controls:

• We implement strict access controls and authentication mechanisms.
• Employee access to personal data is granted on a need-to-know basis.
• We conduct regular access reviews and maintain access logs.

c) Infrastructure Security:

• Our servers are housed in secure data centers with 24/7 monitoring.
• We employ firewalls, intrusion detection systems, and other security technologies.

d) Regular Audits and Testing:

• We conduct regular security audits and penetration testing.
• We maintain and regularly update our incident response plan.

4.2 Data Retention:

• We retain your personal data for as long as necessary to provide our services and comply with legal obligations.
• Transaction records are typically retained for at least 5 years to comply with AML regulations.
• You can request deletion of your account, subject to our legal retention requirements.

5. Data Sharing

5.1 Third-Party Services:

We may share your data with trusted third-party service providers, including:

• Payment processors
• Identity verification services
• Cloud storage providers
• Analytics services
• Customer support tools

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements:

We may disclose your data to comply with legal obligations, including:

• Responding to court orders or subpoenas
• Cooperating with law enforcement investigations
• Complying with regulatory audits
• Protecting our legal rights and interests

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

6. Fraud & Security Protection

6.1 Monitoring Measures:

• We employ advanced machine learning algorithms to detect suspicious activities.
• We monitor transactions in real-time for unusual patterns.
• We use multi-factor authentication to protect user accounts.

6.2 User Education:

• We provide resources and guidelines on our Platform to help users identify and avoid common fraud schemes.
• We send security alerts and updates to inform users about emerging threats.

6.3 Collaboration:

• We collaborate with law enforcement agencies to combat cryptocurrency-related crimes.
• We participate in industry working groups to share best practices and threat intelligence.

7. Your Rights and Choices

7.1 Access and Correction:

You have the right to access and correct your personal data. You can view and update most of your information through your account settings.

7.2 Data Portability:

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

7.3 Deletion:

You can request the deletion of your account and personal data, subject to our legal retention requirements.

7.4 Marketing Communications:

You can opt out of receiving marketing communications at any time by clicking the 'unsubscribe' link in our emails or updating your communication preferences in your account settings.

7.5 Cookies:

You can manage your cookie preferences through your browser settings or our cookie management tool.

8. International Data Transfers

If we transfer your data to countries outside your jurisdiction, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or adherence to Privacy Shield principles.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

DubaiOTC
Contact us through Telegram.

11. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Last Updated: Aug 1, 2024